Customer Success
Recovering your losses doesn’t have to be complicated. TradeFox’s streamlined recovery process makes it easy to file a claim, gather evidence, and get your money back.
From onboarding to building a partnership, the customer success team is here to support your KYC process by sharing information on trading partners, helping you make data-driven decisions, and answering your questions via live chat or WhatsApp to ensure you are making the most out of Tradefox. Incorporate our data into your workflow.
Onboard
Tradefox customers are welcomed by a member of the CSM team on day one of signing up. We are available to help you get set up quickly to get the most value from the product and align with your goals.
Profile Improvement
A CSM Team member can advise and support you to improve your Tradefox profile.
Partner
The CSM Team is a strategic partner for our customers. We constantly look for ways to leverage data internally to help customers reduce risk
Custom Request
Tradefox customers can submit a request for custom analysis to our Data Team for deeper platform research. Help with search for materials or partners.
Support
The CSM team is available via live chat and phone during normal business hours in India and Europe.